Amy: Well first you could drop your bike off or we could pick it up for an extra charge and we would put your Bike in one of our International crates. The gas would have to be drained and the battery disconnected or we can do this for you if you drop it off.
Customer: As far as documentation what would I need?
Amy: You would need the original title, fill out a Shippers Letter of Instruction, and a Letter of Intent to Ship which will be sent to you when you are shipping your bike. If you are a US citizen you will also have to apply for an EIN Number if you don't have one already. Then go to "Resources" and Select "Obtain an EIN" or "Obtain an EIN for third Parties" If you are not a US citizen you would just use your Passport Number. Make sure you make a copy of the original title for yourself. Once customs verifies your VIN on the bike and the title they will send back the original to us and we will send it to you. All of this we can walk you through
Customer: What about any customs charges in the US?
Amy: Customs Charges include; Destination terminal fee, customs clearance fee, handling charge, and title and US customs fee. These are all included in our quote. We also have a customs agent that handles and verifies all documents with US Customs.
Customer: Where would I pick up my bike in Germany?
Amy: Depending on your route you could pick it up from the port or at one of our friendly secure facilties
Customer: What about customs chargers on the other side?
Amy: This also depends on which route you are going. If you pick your bike up from the port you can pay the charges there. Otherwise we will include it into the quote.
For a International or Domestic email us at Motorcycle@aerostarglobal.com or call us Toll Free 866-251-4245. www.aerostarglobal.com
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